Terms of service

Tracking: An email containing your package tracking information will be sent after shipment.

Please email us at chaotiqbyarti@gmail.com if any questions.    

 Cancellation of Order by User
• Cancellation of order within 6 hours without penalty, except the 4% Bank Charges

After placing an order, the customer can only cancel the order if the order state is showing as "pending" under Order History. Cancellations have to be made within (maximum) 6 Hours of placing an order. To cancel your order, you will have to get in touch with our Customer Support Team by sending an email giving your Order Number, Product, and Product code.

In such cases refund will be processed through the same mode within 5-7 working days.

General Scenario
In case we receive a cancellation e-mail and till that time the order has already been "processed" by us, the order cannot be canceled.

www.chaotiqbyarti.com has the complete right to decide whether an order should be cancelled or not. Also, the customer agrees not to dispute the decision made by www.chaotiqbyarti.com and accepts www.chaotiqbyarti.com’s decision regarding the cancellation.

Cancellation of Order by Chaotiq By Arti

Chaotiq By Arti reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment has been received. The 100% payment shall be refunded, and the user shall be informed of the same.

If a non-delivery or late delivery occurs due to a mistake by the user (i.e., wrong or incomplete name or address, or recipient not available, or any other related reason), any extra cost spent for re-delivery shall be claimed from the user.